KIVO FREQUENTLY ASKED QUESTIONS
What is KIVO?
KIVO is a modern clothing brand offering stylish, comfortable, and expressive fashion for kids, teens, and families.
What sizes do you offer?
Available sizes are listed on each product page. Please review our Size Guide before ordering, as sizing may vary between products.
How long does order processing take?
Orders are generally processed within 2–5 business days. During new releases, holidays, or high-volume periods, processing may take slightly longer.
How long does shipping take?
Shipping times depend on your location and the shipping method selected during checkout. You will receive an estimated delivery date and tracking information once your order ships.
How can I track my order?
After your order ships, we will email you a tracking number. You can use it on our Order Tracking page or the shipping carrier’s website.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We cannot guarantee changes or cancellations once an order has entered production or been shipped.
What is your return policy?
Eligible items may be returned within seven days of delivery. Products must be unworn, unwashed, undamaged, and returned with their original tags and packaging. Final-sale and customized items cannot be returned.
Do you offer exchanges?
We do not currently offer direct exchanges. If your item is eligible for a return, you may return it according to our policy and place a new order for the preferred size or style.
What if my order arrives damaged or incorrect?
Contact us within seven days of delivery and include your order number along with clear photographs of the item and packaging. We will review the issue and help make it right.
How should I care for my KIVO clothing?
Follow the instructions on the garment’s care label. For most printed clothing, wash it inside out in cold water with similar colors and tumble dry on low or hang it to dry. Do not iron directly over printed designs.
Will sold-out products be restocked?
Some popular products may return, while limited-edition drops may not be restocked. Join our email list and follow KIVO on social media for restock announcements.
Do you ship internationally?
Available shipping destinations and costs will appear during checkout. Customers are responsible for any customs duties, taxes, or import fees charged by their country.
How can I contact KIVO?
Email us at ro@kivoclothing.com. Please include your order number when contacting us about an existing purchase.